KUBRAPLUS: KYC and Name-Matching Checklist for Casino Banking

Name-match checklist: profile, ID and wallet

• First name spelled exactly as on the ID. If the ID reads Maria, avoid registering as Ma. or a nickname.
• Middle name handled the same way everywhere: full middle name on all three, or the same initial on all three.
• Surname matches the current ID. If you married and your wallet still shows your maiden name, update the wallet or register with the ID that matches it.
• Suffixes such as Jr., Sr. or III included consistently, or left off consistently.
• Compound surnames written the same way: dela Cruz, Dela Cruz and De la Cruz can be read as different people by an automated check.
• Letters like ñ entered the same way on each record where the form allows it.
• Birthdate identical on your profile and ID; a swapped day and month is a common typing error.

A quick test: open the wallet app's profile page, your ID and the casino profile side by side, then read the names letter by letter. Any difference you can spot is one an automated check may catch too.

Document checklist

• One valid, unexpired government ID. Commonly accepted examples include a Philippine passport, UMID, SSS card, PhilHealth card, driver's licence, PRC ID or national ID; the exact list varies by operator.
• The ID shows your photo, full name and birthdate clearly.
• A selfie or liveness check, if the operator asks for one.
• Proof the payout wallet or bank account is in your name, if requested.
• For unusually large withdrawals, possibly proof of address or source of funds.

Photo checklist when you are on the move

Uploading from a moving bus is where many rejections begin. If you can, wait until you are at a desk or table.

• Place the ID flat on a plain, dark surface, not held in your hand.
• All four corners visible, nothing cropped.
• No glare across the name or photo; tilt away from overhead lights and windows.
• Fingers and phone cases clear of the text.
• Selfie taken in even light, face uncovered, without sunglasses or a cap.
• Upload over a stable connection so the file is not compressed or cut off.

Wallet-side checks

• Your GCash, Maya or GoTyme account is fully verified, not a basic or limited tier.
• The name shown inside the wallet app matches your casino profile letter for letter.
• The mobile number on the wallet is one you still control.
• Wallet limits cover the amount you plan to receive; these vary by provider and tier.
• If you changed mobile numbers recently, update the wallet first, because payout codes go to the registered number.
• The wallet is not halfway through its own upgrade or review; finish that before linking it.

Pitfalls that hold payouts

How long verification takes

Review times vary by operator, commonly from a few hours to a couple of days, and longer if documents need to be resubmitted. Uploading the same unclear photo again usually brings the same rejection, so read the reason given before trying a second time. KUBRAPLUS is an independent guide and cannot approve or speed up KYC; only the PAGCOR-licensed operator can. Verification also confirms you are 21 or over, and passing it does not change the odds of any game.